Read what some of our satisfied insurance customers have to say! If you’d like to provide your feedback, please submit your online review.
- JMJose M., Silver Spring, MD
“La verdad muy buena la atención. Muy profesionales. Los recomiendo al 100%. Te ayudan de principio a fin . Muchas gracias. Veronica juarez.por ayudarme con mi póliza comercial. Muy amable. Con mucho gusto le boy a referir más clientes.”
- NRNathalyn R., Silver Spring, MD
“I had an issue and it was super quick and easy to solve. The lady who assisted me Veronica was very responsive and helpful. I appreciated the level of customer service. I feel like I could give her a call any day and time and she would answer. she makes everything pleasant, quick, and easy process, 5 stars.”
- HGHeddy G., Silver Spring, MD
“My experience and expectation with this Insurance company were excellent with the help of Ms. Veronica Juarez her knowledge is very useful I will recommend it to my family and friends. Keep up the good work.”
- JAJonatan A., Silver Spring, MD
“Muy satisfecho con el servicio. Veronica Juarez muchas gracias por estar siempre al pendiente de mi póliza.”
- VBValentin B., Silver Spring, MD
“Si alguien me pregunta por un lugar donde pueda conseguir un buen precio de seguro pues acá es el lugar adecuado Dan buena atención y muy profesional. Y mi cobertura es comercial y tiene un precio aceptable. Gracias Veronica.”
- RCRolando C., Silver Spring, MD
- JPJorge P., Silver Spring, MD
“Excelente servicio y atención al cliente, sobre todo la señorita Lilian quien es solución a todo.”
- JCJohn C., Silver Spring, MD
“I reached out to Dan to help me find a better car insurance rate. He was able to find me a better rate and with I received more coverage. I strongly recommend using this company. Thanks again, Dan.”
- CNCristian N., Silver Spring, MD
- COComedy O., Silver Spring, MD
“This company definitely works with you and they have great low prices. I love the professionalism and dialogue between staff and clients it is definitely a warm and welcoming environment to be in when interacting with this company.”
- AIAkram I., Silver Spring, MD
“The team at Universal Insurance Group is second to none when it comes to the care and patience that they take to make sure that they serve you as best as they can. If you’re not working with them for your insurance then you are making a big mistake! Take this as a sign to call them now.”
- EDEmily D., Silver Spring, MD
“I had such a good experience with Universal! Daniel was very responsive and helpful as I was navigating moving to a new state and getting a new auto insurance policy. Would recommend!”
- CEChristine E., Silver Spring, MD
- SDStephen D., Silver Spring, MD
“I’m a new client of this agency, and it’s my first experience with Erie commercial auto insurance. They were on me several times to give them a good review as soon as I chose them, but I was reluctant to give them any review at the point of sale. I had a bad experience once by picking the cheapest insurance quote. It was the one and only time that I ended up in small claims court. It was a minor collision and my insurance company then (not Erie or VanScoter) paid only for a used bumper in the repair. The injured party sued me – not the insurance company – and I lost the case. It cost me a few hundred dollars as I recall, but the hassle and embarrassment put me off on so-called “lowest insurance rates”. Fast forward about a year from starting with Erie, and suddenly a deer totaled my car late one night near Brockport. My agent got the call, and I heard from the adjuster the next day. To my surprise, he arranged for a rental car, extended that for several days because of the holiday, and reminded me to apply for my coverage with Erie to the rental to save that expense with the rental company. Then the best news… Largely because of the current shortage of used cars nationwide, the amount of the claim check – even after my $500 deductible – was a few hundred dollars more than I paid for the car a year earlier… even with the over 100,000 miles I put on it in the past year (I’m a medical courier driving 2500 miles per week). I hate hitting deer, but at least this time the process of replacing my car couldn’t have gone smoother. Thanks, Erie, Sharon, and VanScoter!”
- MMMario M., Silver Spring, MD
“Mr. Daniel Alvarez of Universal Insurance Group provided outstanding service and exhibited an exceptional display of compassion and concern regarding our home insurance situation. He is a great example of a superior employee of your firm. His research of various insurance companies led to the happy selection of Liberty Mutual for our home insurance needs.”